No returns or refunds on working hardware will be accepted after 15 days from the installation completion date. Authorized returns within 15 days of the installation completion date may qualify for a refund, however the refund will be calculated net of a 30% restocking fee. The customer is responsible for the cost of return shipping and handling. Returned items must be in original packaging, in as new condition with original packing slip, warranty cards, manuals and accessories. Refunds will not be made without these items. We will process a return as quickly as possible, but please allow up to 60 days for any refunds. Refunds will not be processed until each unit is inspected for completeness and condition validated. Petrosoft LLC. will not accept returns for equipment due to customer abuse or wrong key injection. If a unit(s) does not work for reasons other than the aforementioned and is still under warranty, a new unit(s) may be exchanged or original unit(s) repaired, however not considered acceptable returns.